Customer Support medium to set up

TheHive Case Management via Slack

Manage TheHive cases directly in Slack by updating assignees, severity, and status without switching contexts.

Verified 2026-07-07

Ops-IT

What it does

Manage your TheHive cases directly from Slack by updating assignees, severity, and status without switching contexts. You can modify case attributes through simple form inputs in messages, ensuring updates reflect immediately across both platforms for rapid response.

How it works

When it runs: Run manually · Event · on new case or update
How hands-off: Assists you, you do the final step
Setup: An afternoon · about an afternoon
Works with: Slack, TheHive 5, HTTP Request

Tools that fit

Services

Slack : User interface for case management and notifications

TheHive 5 : Security incident case data source and target

api

HTTP Request : Connecting Slack actions to TheHive API

Watch out for

TheHive API requires a valid authentication token in the header so you must securely store and inject this credential into every request.
Slack button callbacks have a strict timeout window so your server must respond within 3 seconds or implement an immediate acknowledgment followed by async processing.
Case ID mismatches can cause silent failures so always validate that the extracted case ID from the Slack payload exists in TheHive before sending update requests.
Rate limiting on TheHive API can block rapid updates so add a small delay or queue mechanism between sequential API calls to avoid 429 errors.

Seen in the wild

n8n: New TheHive Case Slack Notification Bot template

Want this running in your business?

This is what I do. I design and build AI agents like this one, and keep them running. If you want it set up for your team instead of doing it yourself, get in touch.

Get in touch

Who it's for

Built for Ops-IT teams who need one more recurring task off a human's plate.

Frequently asked questions

Who is this for?

ops and IT teams, or anyone doing customer support work who wants this handled automatically rather than manually.

How long does it take to set up?

An afternoon: plan for about an afternoon to get it running end to end.

Related use cases

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