Captures Jotform feedback, uses AI to analyze sentiment, sends thank-you emails for positive reviews.
Verified 2026-07-07
E-commerce OperatorCustomer Support
What it does
You receive instant thank-you emails from customers who leave positive reviews, while negative feedback automatically alerts your team on Slack so you can address issues quickly. The system captures all Jotform submissions, analyzes sentiment with OpenAI, and logs every response in Google Sheets for easy performance tracking without manual effort.
How it works
When it runs
Triggered by an event · Event · on new Jotform submission
Send Email : Sending recovery or thank-you emails to customers
LLM
OpenAI : Classifying sentiment and root cause of feedback
Watch out for
⚠ OpenAI API costs can escalate with high volume, so implement caching for identical feedback entries or set a token limit per request to control expenses.
⚠ Email deliverability may suffer if you send too many messages from a new domain, so warm up your sending IP and include proper SPF/DKIM records in your email configuration.
⚠ Sentiment models can misinterpret sarcasm or industry-specific jargon, so add a fallback rule that routes ambiguous responses to human review rather than automatic action.
⚠ Google Sheets has row limits for real-time writing speed, so batch log entries every few minutes instead of writing immediately after each submission to avoid latency spikes.
This is what I do. I design and build AI agents like this one, and keep them running. If you want it set up for your team instead of doing it yourself, get in touch.