Receives customer feedback via webhook, analyzes sentiment with AI, generates a branded PDF report, emails it to the user.
Verified 2026-07-07
Customer SupportE-commerce Operator
What it does
You automatically receive AI-analyzed sentiment reports on customer feedback directly in your inbox. This workflow extracts key insights from incoming submissions, generates branded PDF summaries, logs the data for tracking, and alerts your team via Slack.
How it works
When it runs
Triggered by an event · Event · on webhook submission
How hands-off
Assists you, you do the final step
Setup
An afternoon · about an afternoon
Works with
OpenAI, Gmail, Google Sheets, Slack
Tools that fit
LLM
OpenAI : Sentiment analysis and insight extraction
Services
Gmail : Sending personalized thank-you emails with PDF attachments
Google Sheets : Logging feedback data for analytics and audit trails
Slack : Notifying team channels with real-time summaries
Watch out for
⚠ OpenAI API costs can escalate quickly with high volume, so implement caching for identical feedback inputs.
⚠ Email delivery may fail if Gmail authentication tokens expire, so add a refresh token mechanism to the workflow.
⚠ PDF generation libraries often struggle with complex CSS, so keep the HTML template simple and test rendering early.
⚠ Slack notifications might duplicate if the webhook fires multiple times for the same event, so add idempotency checks using unique feedback IDs.
This is what I do. I design and build AI agents like this one, and keep them running. If you want it set up for your team instead of doing it yourself, get in touch.