You are helping me build the following AI agent workflow.

## Goal
Intercom Support Bot with Discord Thread Logging: Connects Intercom support chats to an AI agent that replies automatically while logging every message in a dedicated Discord thread for...

## Specification
- What it does: Automates customer support by connecting Intercom chat to an AI agent that replies to user inquiries. It creates a dedicated Discord thread for every new conversation, logging all messages from users, the AI, and human agents for full transparency. Support staff can manually pause or resume AI responses via a star icon in the Intercom interface without code changes.
- Trigger: Triggered by an event (Event · on new Intercom conversation)
- Autonomy: Fully hands-off
- Expected setup effort: about an afternoon
- Tools/services involved:
  - Intercom: Customer support chat and webhook trigger
  - Discord: Logging conversation threads in real time
  - OpenAI Chat Model: Generating AI responses for support queries
  - n8n: Orchestrating the workflow and API connections

## Known pitfalls, handle each one explicitly in your implementation
1. OpenAI token costs can spiral with verbose logs, implement a message truncation strategy that keeps only the last N exchanges before sending to the model.
2. Thread naming collisions occur if multiple users join simultaneously, use unique conversation IDs in the Discord thread title instead of generic names.

## Reference implementation
https://n8n.io/workflows/3558 (workflow template)
Fetch and inspect this before building. If it matches my stack, adapt it;
if not, rebuild the pattern with my tools.

## Process requirements
1. Before building: ask me which of the listed tools I actually use and
   what my platform is (n8n / Make / code / other). Do not assume.
2. Adapt the pattern to my answers; do not force the reference stack.
3. Address every pitfall above; tell me how you handled each.
4. Provide a test plan I can run before letting this touch real data.
5. Ask before any step that sends messages, modifies data, or spends money.

Source: https://usecasesforagents.com/use-case/intercom-support-bot-with-discord-thread-logging/ via usecasesforagents.com